7/2017
I went to a local fast food joint to pick up dinner for work tonight. They were incredibly slow at their drive through, again. So tonight, I decided I’d time them. It took 32 minutes to get my meal and be on my way. But I will give them credit, the manager did come to the window and acknowledge the delay and gave me a coupon for a free meal for next time (they had already charged me for today). I didn’t gripe or complain because this customer satisfaction/patient satisfaction/global warming hysteria has become so out of control that I refuse to participate.
But, shortly after leaving, I figure they had the right idea. At my work, the administration has spent millions of dollars (at just my facility alone) to try to improve “patient satisfaction”. Remodeling the facility, sending staff to re-education camps (didn’t work in Vietnam either) and other social engineering techniques such as hiring “experts” to come to the hospital and analyze everything that has been done into everything that hasn’t been done. It dawned on me that “free-coupons” haven’t been done.
Perfect, a free coupon for a heart attack, a broken leg or encephalitis. Patient satisfaction achieved.
Your grumpy Uncle/Brother Dave, admiring his brilliant stolen ideas.
Weary.