I was visiting my granddaughter the other day and when she got home from school, we went running around town shopping and doing errands. She hadn’t been around me for awhile and has a high-pitched, soft voice of most young girls.
I was straining to hear her over the road noise and said, “Honey, you are going to have speak loudly because your Grandpa is almost deaf.”
The following is a posed picture of what she did to help Grandpa hear her in the car.
37 years of doctoring 32 years since residency 23 hospital appointments 1,549,440 patients seen (915,840 of them here) 6,456 shifts worked (3,816 of them here) 77,472 hours worked (45,792 of them here)1
and this is the best Emergency Department I have worked in, by far. It is more than just a department run by hospital staff. It is a family of individuals that work together to help patients.
I first came here in January, 1998 with the intention of retiring. Finally, the day has come and I am retiring, 22 years later!
I have tried to get to know everyone I work with in order to provide the best care I can. I don’t mean knowing all the kids names and birthdays, and such, I mean knowing what each individual has to offer the patient in the best manner they can. I have tried to learn to trust the people I work with and to know what their strengths and weaknesses are and how those will mesh with my strengths and weaknesses, or not. Believe me you guys have saved my butt many a time. But it’s also knowing who talks sometimes and who talks all the time. Knowing who is sassy (and I like sassy) and knowing who is spunky (and I like spunky). It’s knowing who I always have to check on and who I never have to check on. I am amazed at the compassion, kindness, knowledge, work ethic, rush to challenge and general good humor I have found in the people I have worked with here.
I have become close to so many people that I never would have otherwise come close to. Closeness, not an intimate personal relationship, but a relationship of professional trust and respect. I apply that concept to housekeeping, patient access reps., case managers, secretaries, ESA’s, nurses, mid-levels, scribes and most of my fellow physician staff.
Many know that on this blog, I have chronicled events that have occurred during my career. Many of these have been in this ED. This is my diary, my biography or a verbal picture album of all of you. As long as I can read and understand what I’m reading, I will have these memories.
Before most of your time, Bob Hope would end every show with the same song. You can hear it on YouTube here.2
So folks, Thanks for the memories…
Da G.O.A.T., Dave Ward, M.D.
AKA grumpy Uncle Dave
Years are accurate, all other values are best estimate based on work history.
So, I have this friend that is also a doctor. To respect privacy, we will just call my friend, let’s say (thinking, thinking, ding, idea!) Sam.
Sam was having a relatively uneventful day in the ED. You know, like stubbed toes, chiggers, mass traumas and such. But the next patient was a 93 year old man complaining of hip and testicular pain. The patient presented because of a fall resulting in hip pain but since he had been having the testicular pain for awhile, and since he was here, he thought he would get it checked out also.
Sam is an excellent physician and did a through job of examining the scrotum and found a firm, hard nodule on the right side near the penis. It was mobile, not attached or fixed to the scrotum or pelvis. When palpated, it was firm. Sam squeezed it several times testing to see if it was tender. Thoroughly engrossed in the examination, Sam asked if the patient had had any surgery here. The patient and his wife said, “No.”
Then, Sam looked up.
The patient was laying there nonchalantly, with an erection.
A little embarrassed, a little angry but a just little flattered, too, Sam maintained a professional demeanor. After informing the patient that they would talk again after the tests and x-rays were obtained and done. Sam quickly exited.
The test results were unremarkable, all except one. The x-ray of the hip. It showed there was no fracture.
But on the x-ray, over there, on the right toward the bottom, about where the scrotum was, was a shadow of a mechanical device known to physicians and impotent men as a penile pump.1
I commented, “So, you really did give him an erection?”
Samantha was 38 weeks pregnant with her 5th child.
From your grumpy Uncle Dave, pointing out that that is an x-ray of an erect penis with a penile pump.
A penile pump is an inflatable bladder(s) surgically placed in the penis with tubing connecting a pumping device placed in the scrotum that uses saline to cause the penis to become semi-rigid by squeezing the little hard nodule. It can then be deflated after the event is over.
Addendum
A leader is best when people barely know he exists, when his work is done, his aim filled, they will say:we did it ourselves.
Lao Tzu, 16th century BC Chinese philosopher
In this case, the leader is Sam and the people are the patient.
I heard on the radio the other day that the Houston City Council voted 11 to 6 to eliminate gender separate rest rooms. Yup, unisex public restrooms. Yup, our very own Houston, Texas.
Read carefully, “eliminate gender separate rest rooms.”
For most of 1973, I was stationed in Iwakuni, Japan at the request of the United States Marine Corps. We had liberal leave policies and spent a fair amount of time in the local Japanese community. I guess the public restrooms would have been considered gender “unseparated”. I remember standing at a urinal and Japanese females would walk by to the separate stalls provided for those that were required to sit to relieve themselves. I thought this ironic because the Navy Times newspaper reported that Houston, Texas was considering eliminating gender separate public restrooms and here I was experiencing that very same thing in 1973.
That motion must have been tabled for 41 years. The Houston City Council ought to be real proud of that.
Well, it was bound
to happen. The statistics say that one out of four people you know
will get cancer. No I don’t have cancer, but I’m not me anymore.
I’ve been hacked. Again.
It all started on May 18th. At least, that’s when I became aware of it. Angie was just checked her into the hospital. I’d not come prepared and had only a few bucks cash on me, no toiletries and no clean clothes. No problem, I’ve got a couple of credit cards with me. Wrong!
My plan was to buy a few things to save me an hour plus trip home and back that night. Wrong!
At my first stop, my
credit card was declined. My second cc was denied. I figure
somethings up. At my next stop, I decided to call the cc companies
to sort this out and move on. Wrong!
I only had a little
cash on me and at my next stop, to get food, I decided to call the cc
companies before ordering. My own version of distribution of wealth.
I was parked in a lot outside Panda Express. It was warm and
instead of sitting in the hot truck I got out to enjoy the cool
breeze while I had a conversation with someone from the cc company
that could help. Wrong!
What I got was a
tele-screener-Indian-or-something-or-other representative of the cc
company.
It seems that my cc account (here I refer to the singular but that is only for convenience of writing) has been blocked. I was asked my name, address, last 4 digits of my ss#, mother’s maiden name, what and when the last purchases were that were made to the account (who the hell remembers that?) and… . Nothing satisfied them that I was who I was claiming to be.
“Yes, thank you
very much sir, I can help you with that, just if you give me your
cell phone number I will text you a special ultra secrets code that
will allow me to open your account without further pain, and solve
your problem today sir.” Wrong!
See, the first thing
a thief does when they steal your cc account is to change the
address, phone number and security questions. You won’t get in. I
didn’t get in. I haven’t gotten in. I’ll never get in.
OK, no problem.
I’ll conserve my cash, go home for more cash and a couple of ultra
secrete cc I keep in the drawer that I hardly ever use just for this
presumed-never-to-occur event. Wrong!
I settled for McDonald’s. Say what you like, bad or good, about McDonald’s but its fast and relatively cheap. Think, the dollar menu and change in the ashtray.
But, I had to wait
for that because I had hit the lock button on the truck before I
closed it and left the keys in the ignition. No problem, just call a
speedy, trusty locksmith to come open the door for me, like magic!
Wrong! Locksmiths want a cc or cash to do their magic.
“Luckily”
the tool box in the bed of the truck was unlocked and I had a crow
bar in it. It is surprisingly easy to slip the end of the crow bar
under the edge of the rear window and pop it. One of those windows
that fold out about an inch out with a toggle handle. Those toggle
handles that are made of ABS plastic. The same ABS plastic that the
dash of most cars made since 1978 have used. Those dashes that are
all cracked because the sunlight and heat affect the ABS chemical
structure and cause it to become as brittle as a 3 day old taco shell
that was overcooked to begin with. But, I got into the truck and the
St. Joe police weren’t around to arrest me for breaking and entering.
I did make it home,
got some cash, found 2 relative virgin cc and made it back to the
hospital by about midnight. Did I mention that I’d had 4 hours sleep
in the previous 48 hours?
As I told Jim, it
was a really, really bad day.
And, it gets worse.
The story gets worse not the day because the day was long over.
What happened was that my e-mail account that I’d had for about a thousand years was hacked. Microsoft decided that I was a spammer. Well, there is more to the story. Microsoft did block the account because of the fear of my being a spammer, but there is another issue. I had my phone set up to link to the e-mail account and I was getting notifications of attempted logins every few minutes on my phone. I set that up so I could know when I got e-mails, logical right? But, I was being notified every few minutes that a “login failed”. That meant that someone had set up a program to try to break the password of my e-mail account and hack into my e-mail account. I can only hope that Microsoft has better security in blocking that account than they do on anything else. To fix the nuisance of notifications every few minutes, I un-setup my phone to notify me that I had new e-mail for that e-mail account. I just deleted/removed/nuked the program that linked my phone to igfiddles@hotmail.com. I no longer had a link to any e-mail account on my phone. That should do it. Wrong!
My phone, like a
dying Zombie and the Eveready Easter Bunny, just keeps on notifying
me that someone is testing a new password on my old e-mail account.
So then I notice
that my phone is acting strange. The battery accepts a charge,
sometimes, but holds the charge for varying lengths of time. So,
what, my dear Watson, does that mean? My phone from being plugged in
on the wall charger it came with might last for 24 hours at the 90-95
% charged level or it might last for 20 minutes at the 34% charged
level. There is no rhyme or reason for the varying levels of use of
the battery. I thought it might be a dying battery but Angie and I
got our phones at the same time and hers is acting fine. Like new in
fact. I open my phone and I find new apps that I haven’t, I wouldn’t
ever have installed, installed. I have notification tones that I
have never heard and that I never installed cropping up. I find my
apps on different pages than I last left them. I find new settings
selected on the phone. I sure am glad I have a smart phone. Wrong!
Now let me give you a brief take on my opinion of cc security. At least it wasn’t a debit card. Why? Read the fine print. With a debit card, if stolen (in fact or by just getting access) the thief has access to every penny in that account and there is no protection. You loose. With a cc, you are financially responsible for only the first $50. Period. Now, granted, the loses the cc company incurs are rolled in to the cost of doing business and yes we all pay in the end, But the loss is spread over millions of customers and not just taken out of our bank account. Another kicker is that businesses that accept cc mark up their products to pay for the convenience of using a cc. Those costs are not the same for debit cards, but businesses still charge debit card and cash customers for the surcharge of using a cc. We’re like fish on a hook. Helpless.
So I called one of
the cc companies. I go through the same rigmarole in attempting to
identify myself as me as I did on the 18th. I had received a letter
from the cc company notifying me that on May 11 (received in the mail
on May 24) that my address of record had been changed to somewhere in
Brooklyn, NY. So, the cc company would not recognize me as the owner
of the account or my address as the address of the account. But the
same cc company saw fit to mail a letter to me (the non-owner of the
account) at the address that they did not recognize as existing to
notify me (the non-owner that didn’t own the account) that it’s
address of record had changed. You see why I get confused at times?
Believe me, I tried
to argue logic and common sense. I tried to point out that for every
minute that they argued that I couldn’t access the account and that I
couldn’t close the account they were incurring a very large amount of
debt. I will not be responsible for that debt, they will. I’ve
argued with cats with more success.
To establish my bona
fide, I must send photocopies of my driver’s license (to establish my
address), a copy of my ss card or a pay stub showing my ss# and name
(to prove my existence in the Social Security System) and a copy of a
utility bill with my name and address (to link my address with my
name) to them by USPS. Then, if they decide to accept my bona fide,
they will give me access to the account and correct all the
wrong-doings. Wrong!
The cc company is
asking me to send them physical evidence that would allow anyone
possessing said physical evidence to steal my identity by one of the
most financially fragile companies in the world over which there is
no control by me or them and which will take another 5-7 days to
deliver if I elect to not use return receipt signature required mail.
Wrong!
It’s not over. It
has just begun. Angie just rolls her eyes. But, let me continue.
I had used
igfiddles@hotmail.com as a mini-cloud. If I was at work and typed a
Weary or collected interesting links to here or there, I would put it
into a notepad document and attach that to an e-mail to myself. I
could then access that from anywhere using my or their computer or
cell phone. I had about 500 contacts in my contact list. All lost
to the world unless this hacker gains access to Microsoft’s blocked
e-mail account that used to be igfiddles@hotmail.com.
A rhetorical question for you. What company’s software is the most
successfully hacked in the world?
Almost every state and federal agency, state and federal society, association, licensing bureau, company, institution, etc is linked to me by the characters “igfiddles@hotmail.com”. Every website I visit on any kind of regular basis, everyone I’ve had Internet contact with for the past umptine years is linked to me by the same. There is no way in hell that I can round up half of those. I have trouble remembering my name on some days, much less what store I opened an account at back in 2004.
I’m sorry, I took
off on a tangent rant. Well, this whole post is a rant but I was
going to give you a take on cc security.
I am not a
conspiracy theorist. A conspiracy requires 2 people to agree and
that is impossible, IMHO. And experience.
But consider this.
Identity theft is a nonentity. It is a made up liberal witch hunt by
cc companies, not necessarily in collusion.
Follow the money!
Who gains if there is a National panic attack about cc identity theft? A lot of companies, not the least of which is the cc companies. Life-Lock and all the follow-ons. Companies that eventually collect on the fraudulent charges made to an account. Police and other law enforcement agencies that investigate the crimes allowing them to swell their budget and staff. Businesses, books, software and the like that must be used to “prevent or recover” from these crimes. The list goes on and on. A cc company is able to reissue a cc to everyone that takes their stolen identity concerns to an appropriate level. That is a lot of credit card accounts and a lot of people using their cc to purchase new items with their now safe new cc. There is no loss to the cc company for all this theft. It is a mirror of insurance companies. Losses are diluted to the customers in such a way that the customer never notices the increase in their fees and interest. This is a basic principal of financial warfare. Like taxes. If one has to pay income taxes out of pocket as opposed to payroll deduction, they are much more likely to be aware of how much they are paying and object. If one pays off a long term loan up front they suddenly realize how much they really paid for that house/car/refrigerator than if they make monthly loan interest payments over the life of the loan.
Then I took notice
of a letter I had received a while back. Something about the letter
caught my attention and I put it aside to look at later. Later has
come and I read it. It was one of those innocuous style that look
like/are mass mailings from your investment broker or someone. It
has bar-codes and scan images (officially called QR codes (for Quick
Response), Mobile Tags, and 2-D Bar Codes) and the signature is
printed not signed. You know the letters that most of us don’t read
but just throw away. Wrong!
This letter was from
someone called IHG. I’d never heard of them. It seems that they own
and operate hotels and resorts like, but not limited to, Holiday Inn
Express. And the gist of the letter was that during the months of
September through December of 2016, a hacker put malware into their
software system. I quote the letter, “the investigation identified
…operation of malware designed to access payment card data from
cards used onsite at the front desk… . The malware searched for
tract data (which sometimes has cardholder name in addition to card
number, expiration date, and internal verification code) read from
the magnetic stripe of a payment card as it was being routed through
the hotel server. There is no indication that other guest
information was affected.” Wrong!
I am here to tell
you that other information was obtained. It might not have been
through the same malware, but it was the same place and event. These
crooks hijacked a lot of goodies. Like cc account information and
e-mail account information and probably a lot of other stuff.
And, I am now aware that our cc companies put all the information needed to steal a cc account in digital form on the magnetic stripe on the back of the very same card (or in the RFID chip, now commonly used). It is part of their attempt to protect us from identity theft. Wrong!
I am not a prepper.
I am not a
conspiracy theorist.
I am not a moon
beam.
I am a recluse and I
am a curmudgeon.
No phones except a
prepaid phone but without GPS, text, video, e-mail, facebook…